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PRIVACY POLICY
Last Updated: 20/08/2025
1. INTRODUCTION
Lingofy ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application.
2. INFORMATION WE COLLECT
2.1 PERSONAL INFORMATION
- Account information (email address, username)
- Profile information you choose to provide
- Payment information (processed by third-party payment processors)
2.2 USAGE DATA
- App usage statistics and analytics
- Translation history and preferences
- Device information (device type, operating system, app version)
- IP address and general location data
2.3 CONTENT DATA
- Files you upload for translation (videos, audio, images, documents)
- Text input for translation
- Social media links you provide
- Generated translations and outputs
2.4 TECHNICAL DATA
- Log files and error reports
- Performance metrics
- Feature usage data
3. HOW WE USE YOUR INFORMATION
3.1 SERVICE PROVISION
- Process and translate your content
- Provide personalized translation services
- Maintain and improve translation accuracy
- Generate subtitles and audio outputs
3.2 ACCOUNT MANAGEMENT
- Create and manage your account
- Process subscription payments
- Provide customer support
- Send service-related communications
3.3 SERVICE IMPROVEMENT
- Analyze usage patterns to improve our services
- Develop new features and capabilities
- Train and improve our AI translation models
- Optimize app performance
3.4 LEGAL COMPLIANCE
- Comply with legal obligations
- Protect against fraud and abuse
- Enforce our Terms of Service
4. DATA SHARING AND DISCLOSURE
4.1 THIRD-PARTY SERVICE PROVIDERS
- Cloud storage providers (AWS S3, Google Cloud)
- Translation APIs (Google Translate, custom models)
- Speech recognition services (Whisper AI, Google Speech-to-Text)
- Voice synthesis services (ElevenLabs, Google Text-to-Speech)
- Payment processors (App Store, Google Play)
- Analytics providers
4.2 SOCIAL MEDIA PLATFORMS
- When you use social media integrations, we access content through official APIs
- We comply with each platform's data usage policies
4.3 LEGAL REQUIREMENTS
- We may disclose information if required by law or legal process
- To protect our rights, property, or safety
- To prevent fraud or abuse
4.4 BUSINESS TRANSFERS
In case of merger, acquisition, or sale of assets
5. DATA RETENTION
5.1 ACCOUNT DATA
- Retained while your account is active
- Deleted within 30 days of account deletion
5.2 CONTENT DATA
- Uploaded files are processed and then deleted from our servers
- Translation history is retained for service improvement
- You can delete individual translations from your history
5.3 USAGE DATA
- Retained for up to 2 years for analytics and improvement purposes
- Aggregated and anonymized data may be retained longer
6. DATA SECURITY
6.1 ENCRYPTION
- Data in transit is encrypted using TLS/SSL
- Data at rest is encrypted using industry-standard methods
6.2 ACCESS CONTROLS
- Limited access to personal data on a need-to-know basis
- Regular security audits and updates
- Secure authentication and authorization systems
6.3 INCIDENT RESPONSE
- Procedures in place for data breach notification
- Regular security monitoring and threat detection
7. YOUR RIGHTS
7.1 ACCESS AND PORTABILITY
- Request access to your personal data
- Export your translation history
7.2 CORRECTION AND DELETION
- Update or correct your account information
- Delete your account and associated data
- Remove individual translations from your history
7.3 CONTROL
- Opt out of non-essential communications
- Manage privacy settings within the app
- Control data sharing preferences
8. CHILDREN'S PRIVACY
Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.
9. INTERNATIONAL DATA TRANSFERS
Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
10. COOKIES AND TRACKING
We use analytics tools to understand app usage. You can control tracking through your device settings.
11. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or email.
12. CONTACT US
For questions about this Privacy Policy or to exercise your rights, please contact us at:
support@princelabs.app
For data protection inquiries in the EU, you may also contact our Data Protection Officer at support@princelabs.app.